In the business world, the first impression is everything. As an entrepreneur, you want to provide the best customer service to your clients. But what does it take to provide this top-notch customer service over the phone?
Well, it is more than you think. A pleasant greeting and a happy voice is not nearly enough. The customer care agents should be ready to answer any sort of questions regarding your firm and its products. Further, they need to get your potential customers what they need.
Unfortunately, not all businesses employ this type of person. So, what do these businesses do? Well, they engage the top telephone answering service.
This support service from BPOs in the Philippines or in any company with a good reputation yields better results and minimizes customer service expenses. The customers also enjoy better services allowing them to patronize your business.
Here are the primary reasons why you should invest in an answering service.
- Make and Save Money
As the business grows, so does its budget. however, dedicating employees simply to answer business calls is expensive. Beyond the salaries of these staff, you need to invest in other necessities like phones, desks, computers among others. Plus, you’ll be obliged to offer employee health benefits among other expenses.
Well, some other firms make answering business calls a team effort. However, you don’t want to pull other workers from their work to respond to calls. It eats on their productivity.
The only way out, a telephone answering service. It gives you all the benefits of a qualified customer service representative at a fraction of the cost. The effect of this shows on your bottom line also. According to studies, maintaining a close relationship with your customer’s boosts business profitability.
- Never Miss a Sales Call Again
Sales calls are the lifeblood of your firm. Otherwise, what’s the importance of spending money to market your firm if you are not going to become accessible to customers?
Yes, most business transactions and sales are done online, but they are people who prefer to make a call. Failure to answer these calls means you’ve lost a prospective client. Engaging a telephone answering service ensures this doesn’t happen thus increasing your sales.
- Retain Valuable Customers
Most customers expect a business to be available 24/7. As such, they’ll place a call when it is convenient for them.
Answering the call during office hours leaves 16 hours where customer calls may go unanswered. In most cases, these callers will not leave a message or wait for your return call. According to studies, 67 percent of customers hang up if they’re unable to get a real live person.
As much as you want to focus on generating new sales, building the value of your existing client base is the most affordable venture. The only way to do this is by partnering with a reputable answering service.
Working with a reputable answering service is a smart move for many businesses. With this, you spare your time, effort, and money to spend on other business tasks.